Shipping

ZEN STAX ships its modular organizers directly from us to your door. Here is how processing, delivery and tracking work.

Processing time

Orders are processed within 2 business days. Processing covers picking, packing and handing your order to the carrier.

Business days exclude weekends and holidays.

Methods, costs and delivery times

We ship with standard and express carriers; the cost and estimated delivery time of each option are calculated at checkout from your address.

Free shipping on orders over $99.

The shipping cost for your order is shown at checkout before you pay. Delivery times are estimates and are not guaranteed.

Tracking

You receive a tracking link by e-mail when your order ships.

If a large or multi-piece order ships in more than one box, you may receive more than one tracking link.

Shipping address

Please double-check your shipping address at checkout. If you notice an error, contact [email protected] as soon as possible so we can try to correct it before the order ships.

Lost or damaged packages

Contact [email protected] within 7 days of the estimated delivery date, and we will resend or refund.

For damaged items, please include your order number and photos of the package and the affected pieces.

Questions

ZEN STAX LLC · [email protected] · +18182160461 · 20853 WEST ACORN CIRCLE, PORTER RANCH, CA 91326.

Questions, answered

How does payment work?

You pay at checkout on our website. Accepted methods: contact our support team. Your payment is processed through a secure checkout.

Is this a subscription?

No. Every order is a one-time purchase. You only buy the pieces you choose, when you choose.

Can I cancel my order?

How do I request a refund or return?

Reach out to our support team at contact our support team with your order number. Returns are accepted within contact our support team under the conditions in our return policy: contact our support team.

How long does delivery take?

Orders ship within 2 and usually arrive within contact our support team. You will receive tracking details by email once your order ships.

Where do you ship?

We currently ship to contact our support team. Shipping costs are shown at checkout.

Do all pieces fit together?

Yes. ZEN STAX pieces are designed as one modular system, so boxes, trays and cubbies stack and sit side by side. Exact dimensions are listed on each product page.

How do I care for bamboo pieces?

Wipe with a soft, slightly damp cloth and dry right away. Avoid soaking, dishwashers and long exposure to direct sun or heat.