Refund Policy

We want your ZEN STAX organizers to fit your space and your routine. If they don't, this policy explains how to request a refund. Effective date: 2026-10-23.

Refund period

You may request a refund within 30 days of delivery.

Condition of the item

Items must be returned unused, with all accessories, manuals and the original packaging.

Please include all modules and parts from the set you are returning, and pack them so they are protected in transit.

Return shipping: paid by the customer for change-of-mind returns; paid by us for defective or incorrect items.

How to request

E-mail [email protected] with your order number and the items you want to return. We answer within 2 business days with the next steps.

You can also reach us at +18182160461.

How you are refunded

Refunds go back to the original payment method within 5–10 business days after approval.

Card statements may take one or two billing cycles to show the refund.

Damaged, defective or wrong items

If your order arrives damaged, or you receive the wrong item, please follow the steps in the "Lost or damaged packages" section of our Shipping Policy.

Exceptions

Custom-made or personalized items cannot be returned, except in case of defect.

Exchanges

Defective items can be exchanged or fully refunded, with shipping paid by us.

Questions, answered

How does payment work?

You pay at checkout on our website. Accepted methods: contact our support team. Your payment is processed through a secure checkout.

Is this a subscription?

No. Every order is a one-time purchase. You only buy the pieces you choose, when you choose.

Can I cancel my order?

How do I request a refund or return?

Reach out to our support team at contact our support team with your order number. Returns are accepted within contact our support team under the conditions in our return policy: contact our support team.

How long does delivery take?

Orders ship within 2 and usually arrive within contact our support team. You will receive tracking details by email once your order ships.

Where do you ship?

We currently ship to contact our support team. Shipping costs are shown at checkout.

Do all pieces fit together?

Yes. ZEN STAX pieces are designed as one modular system, so boxes, trays and cubbies stack and sit side by side. Exact dimensions are listed on each product page.

How do I care for bamboo pieces?

Wipe with a soft, slightly damp cloth and dry right away. Avoid soaking, dishwashers and long exposure to direct sun or heat.